Terms & Conditions

1. Purpose of This Website

MSMS Rawat Bros operates this website primarily as an information and bulk enquiry platform.

Products displayed on the website may be available for bulk, wholesale, commercial, business or other specific requirements.

The website is not intended to represent that every product shown is immediately available for purchase in every quantity, grade, size or location.

2. Submitting a Bulk Enquiry

When you complete and submit a bulk enquiry, our team may contact you to understand your complete requirement.

This may include discussion about:

• The product you require
• Required quantity
• Size, grade or specification
• Your intended use or business requirement
• Your location and delivery requirement
• Expected timeline
• Any special requirement related to the enquiry

3. Communication After Your Enquiry

After you submit an enquiry, MSMS Rawat Bros may contact you using the contact information provided by you.

Depending on the situation, communication may take place through:

• Phone call
• WhatsApp
• Email
• Other communication methods voluntarily provided by you

4. How Our Bulk Enquiry Process Works

The exact process may vary depending on the product, quantity, availability, delivery location and nature of the enquiry.

5. Product Information

We make reasonable efforts to provide useful and accurate product information on our website.

However, naturally sourced materials may have natural variation in colour, texture, shape, size, moisture condition, appearance and other physical characteristics.

Product photographs, descriptions and specifications are intended to provide general information and may not represent the exact appearance of every individual piece or batch.

Where a specific size, grade or specification is important to your requirement, this should be discussed and confirmed with our team before proceeding with the supply.

6. Product Availability

Product availability may vary depending on current stock, sourcing, processing requirements, quantity, product grade, season and delivery location.

Displaying a product on the website does not necessarily mean that the exact requested quantity is immediately available.

Availability will be discussed with the customer during the enquiry and quotation process.

7. Quotations & Pricing

Bulk pricing may depend on several factors, including:

• Product
• Quantity
• Size or grade
• Processing requirement
• Packaging requirement
• Delivery location
• Transport or logistics requirements
• Other requirements discussed during the enquiry

Therefore, the final applicable quotation may differ from general information or indicative pricing shown elsewhere.

8. MOQ & Bulk Quantity

Minimum Order Quantity (MOQ), where applicable, may vary from product to product.

MOQ may depend on the product, grade, quantity, preparation, packaging and delivery requirements.

The applicable MOQ will be communicated during the enquiry or quotation process where relevant.

9. Order Confirmation

An enquiry becomes a confirmed supply arrangement only after the relevant product, quantity, price, delivery terms and other applicable conditions have been discussed and confirmed by both parties.

Where payment is required before processing or dispatch, payment instructions will be communicated separately.

Customers should not treat an enquiry submission as confirmation that stock has been reserved or that dispatch has been initiated.

10. Payment

Payment terms may vary depending on the product, quantity, customer requirement and agreed supply arrangement.

The applicable payment method, amount, payment timing and other payment-related conditions will be communicated before the relevant transaction is confirmed.

Customers should make payments only through payment details officially communicated by MSMS Rawat Bros.

11. Shipping, Transport & Logistics

Shipping and transportation requirements for bulk orders may vary depending on product, quantity, package size, weight, destination and available transport options.

Applicable shipping or transportation charges, if any, will be communicated during the quotation or order-confirmation process.

Dispatch and delivery timelines may also depend on product preparation, transport availability, destination and other circumstances beyond our direct control.

Detailed shipping conditions will be covered separately under our Shipping Policy.

12. Customer Responsibilities

When submitting an enquiry or proceeding with a supply arrangement, you are responsible for providing accurate and complete information relevant to your requirement.

• Provide a correct name and contact number.
• Provide accurate product and quantity requirements.
• Clearly communicate relevant size or grade requirements.
• Provide the correct delivery location when requested.
• Review quotation and supply details before confirmation.
• Provide accurate information required for billing or delivery.
• Inform our team of any important special requirement before confirmation.

13. Natural Variation in Materials

Many products supplied by MSMS Rawat Bros are natural or naturally sourced materials.

Natural products may show reasonable variation in colour, texture, shape, size, density, dryness and appearance.

Such natural variation should not automatically be considered a product defect where the supplied material generally conforms to the agreed product description, size or grade.

14. Acceptable Use of the Website

You agree not to misuse the website or use it for unlawful, fraudulent, abusive or unauthorized purposes.

You should not knowingly submit false information, impersonate another person or business, interfere with website operation, attempt unauthorized access, or use the website to distribute malicious content.

15. Third-Party Services & Links

The website may contain links or connections to third-party services such as WhatsApp, email services, payment services, logistics providers or other external websites.

These third-party services may have their own terms and privacy policies. MSMS Rawat Bros is not responsible for the independent terms or privacy practices of third-party platforms.

16. Privacy of Enquiry Information

Information submitted through a bulk enquiry is handled according to our Privacy Policy.

In general, enquiry information is used to understand and respond to your requirement and, where applicable, coordinate quotation, supply, dispatch and delivery.

Logistics or shipping providers may receive limited delivery information only when such information is reasonably required for dispatch or delivery.

For complete details, please refer to our Privacy Policy .

17. Cancellation, Refunds & Returns

Cancellation, refund and return matters are handled according to the applicable Cancellation Policy and Refund/Return Policy.

Because bulk enquiries may involve product preparation, processing, sourcing, transport arrangements or other requirements, cancellation conditions may depend on the stage of the confirmed supply process.

Customers should review the applicable policy before confirming an order or payment.

18. Website Information & Availability

We make reasonable efforts to keep website information useful and current, but product information, availability, pricing, images and other website content may change from time to time.

We do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.

19. Changes to These Terms

MSMS Rawat Bros may update or modify these Terms & Conditions from time to time to reflect changes in our website, products, business process or applicable requirements.

The updated version will be published on this page with a revised “Last Updated” date.