Privacy Policy
Your privacy matters to us. This policy explains how MSMS Rawat Bros handles information when you visit our website or submit a bulk enquiry.
Last Updated: September 2026
MSMS Rawat Bros operates primarily as a supplier of natural gardening materials, pine bark products, herbal raw materials and other naturally sourced products for bulk and wholesale requirements. Our website is mainly designed to provide product information and allow customers and businesses to submit enquiries regarding products, quantities, grades, availability, quotations and supply requirements. This Privacy Policy explains what information may be collected, how it may be used, and when it may be shared in connection with our website and enquiry-based business process.
1. Information We May Collect
The information we collect depends on how you interact with our website. In particular, information may be provided when you voluntarily submit a bulk enquiry, request a quotation, contact us, or communicate with us regarding a product or supply requirement.
Personal & Contact Information
- Name
- Mobile or phone number
- WhatsApp number, where provided
- Email address
- City, state or delivery location
- Billing or delivery address, where required
Bulk Enquiry Information
- Product you are interested in
- Required quantity
- Product size, grade or specification
- Delivery requirement
- Business or intended-use requirement
- Other information voluntarily provided in your enquiry
Business Information
- Company or business name, if provided
- GST or business details, where required and provided
- Quotation and order-related information
- Communication relating to your business enquiry
Technical Information
- Basic website usage information
- Device or browser-related information
- Technical information required for website security and operation
- Information that may be generated through hosting or website technologies
2. Bulk Enquiry & Communication
MSMS Rawat Bros primarily uses customer information in connection with voluntary enquiries and communications initiated by the visitor or customer.
If you simply browse our website and do not submit an enquiry or contact us, your enquiry-related information is not intentionally passed to our logistics or shipping partners merely because you visited the website.
After an enquiry is submitted, we may contact you through Phone, WhatsApp or Email to discuss the product, quantity, availability, quotation, delivery requirements or other details necessary to respond to your enquiry.
3. How We Use Your Information
Information provided through an enquiry or business communication may be used for the following purposes:
- To respond to your product or bulk enquiry.
- To understand your product, quantity and grade requirements.
- To communicate product availability and specifications.
- To prepare or communicate a quotation.
- To discuss MOQ or bulk supply requirements where applicable.
- To coordinate order-related requirements after confirmation.
- To coordinate dispatch, transport or delivery when required.
- To communicate with you regarding an existing business enquiry or order.
- To maintain necessary business, accounting or transaction records.
- To comply with applicable legal or regulatory requirements where necessary.
4. When Information May Be Shared
MSMS Rawat Bros does not ordinarily share customer or enquiry information with unrelated third parties simply because someone visits or browses our website.
Information may be shared when it is reasonably necessary to respond to your enquiry, complete an agreed supply process, arrange delivery, or perform a necessary business function.
5. Logistics, Shipping & Delivery Information
When you submit an enquiry and subsequently proceed with a supply or delivery arrangement, limited information may need to be passed to a logistics, transport or shipping provider for the purpose of completing the delivery.
Depending on the delivery requirement, this may include information such as:
- Recipient or customer name
- Contact phone number
- Delivery address or location
- Basic shipment-related information
We aim to provide logistics or shipping partners only with the information reasonably required for dispatch, transportation and delivery.
Your complete enquiry conversation or unnecessary personal/business information is not intended to be shared with logistics providers when it is not required for delivery.
6. WhatsApp, Phone & Email Communication
You may communicate with MSMS Rawat Bros through phone, WhatsApp or email regarding products, quotations, quantities, availability, delivery requirements and other business enquiries.
Information that you voluntarily provide during these communications may be used to respond to and manage your enquiry.
Where a communication is necessary to fulfil your enquiry or supply requirement, relevant details may be retained as part of our business communication records.
7. Business & GST Information
Because MSMS Rawat Bros operates with bulk and wholesale enquiries, some customers may voluntarily provide business-related information such as a company name, GST details or other information required for quotation, invoicing or business coordination.
Such information is used only where reasonably necessary for the relevant business purpose or where required for applicable accounting, taxation or legal requirements.
8. Information We Do Not Sell or Rent
We do not sell or rent your enquiry information.
MSMS Rawat Bros does not intend to sell or rent personal or business enquiry information to unrelated parties for their independent commercial use.
Information may only be shared where reasonably necessary for purposes such as enquiry handling, quotation, supply coordination, payment processing where applicable, logistics/delivery, professional services, website operation, or legal requirements.
9. Service Providers & Business Partners
Where necessary for operating our business or completing your requested service, limited information may be accessible to service providers such as:
- Logistics, transport or shipping providers
- Payment service providers, where applicable
- Website, hosting or technical service providers
- Email or communication service providers
- Accounting or professional service providers, where required
- Government or legal authorities where disclosure is legally required
Such sharing is intended to be limited to information reasonably required for the relevant purpose.
10. Data Security
We take reasonable measures to protect information that we receive through our website and business communications against unauthorized access, misuse, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
11. Data Retention
Information relating to an enquiry may be retained for as long as reasonably necessary to respond to the enquiry, maintain a business relationship, complete supply or delivery requirements, maintain appropriate business records, or meet applicable accounting, taxation, legal or regulatory obligations.
Information that is no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with applicable requirements and our business practices.
12. Cookies & Website Technologies
Our website may use cookies or similar technologies that are necessary for website functionality, security, performance, preferences or other website-related purposes.
Depending on the services installed on the website, technical information may also be processed by hosting, security, analytics or other website service providers.
The exact cookies or technologies used may change as the website and its services are updated.
13. Your Choices & Privacy Requests
If you have a question about information that you have provided to MSMS Rawat Bros, you may contact us and request clarification, correction or other appropriate action regarding your information, subject to applicable law and legitimate business record requirements.
If you no longer wish to receive non-essential promotional communication from us, you may also contact us regarding your preference.
14. Third-Party Websites & Links
Our website may contain links to third-party websites, platforms or services. Once you leave the MSMS Rawat Bros website, the privacy practices of that third party will apply.
We recommend reviewing the privacy policy of any third-party website before providing personal or business information to it.
15. Changes to This Privacy Policy
MSMS Rawat Bros may update this Privacy Policy from time to time to reflect changes in our website, business processes, services, technology or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
16. Contact Us About Privacy
If you have any questions regarding this Privacy Policy or the handling of information connected with your enquiry, you can contact MSMS Rawat Bros.
MSMS Rawat Bros
S.C.O-32, Jamuna Enclave,
Zirakpur, Punjab 140603, India
Email: sales.purchase@msmsrawatbros.com
WhatsApp: +91 77175 33664
This Privacy Policy is intended to explain the general information practices of the MSMS Rawat Bros website and may be updated when our website or business processes change.